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FAQ

PLEASE READ CANCELLATION, REFUND, & PRICE ADJUSTMENT POLICY AT THE BOTTOM OF THIS PAGE

  • How Do I Book My Cleaning?
    Chargebacks: Due to the increase in fraudulent chargebacks we’ve experienced throughout the entire duration of the pandemic we’ve hired a collections agency to put all fraudulent chargebacks into collections. All accounts in collections will also receive a 10% late fee every month. As well as all *NEW* customers will be charged upon booking no matter how far out you book. How-To-Book When booking a move-in/Move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move out/move in and most likely will not confirm the booking.If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes. How to determine if your home is “Slightly Dirty, Very Dirty, or Extremely Dirty" If your home hasn’t been professionally cleaned within the last year, you should select “3”. If your home has been cleaned within the last 6 months, you should select “2” If your home has been professionally cleaned within the last 3 months, you should select ”1"
  • What Is Included In A Standard Cleaning?
    Standard Cleaning Includes: Kitchen: Mop/sweep/vacuum floors, Dust baseboards, Wipe down countertops, Clean oven exterior, Clean stovetop and fan, Clean fridge exterior, Clean sink, Clean backsplash, Clean light switch plates, Clean doorknobs. Bathrooms: Mop/sweep/vacuum floors, Dust baseboards, Wipe down vanity, Clean sink, Wipe down the tub/shower, Clean mirrors, Clean toilet and toilet bowl, Clean light switch plates, Clean doorknobs Bedrooms: Mop/sweep/vacuum floors, Dust baseboards, Change sheets, Make bed, Dust furniture,Clean light switch plates, Clean doorknobs Common Areas: Mop/sweep/vacuum floors, Dust baseboards, Dust electronics, Dust shelves and bookcases, Clean light switch plates, Clean doorknobs Misc: Take out trash
  • What Is Included In A Deep Cleaning?
    Deep Cleaning Includes: Everything in a standard cleaning and also includes: Kitchen: Clean oven interior, Clean fridge interior, Clean freezer interior, Wipe down interior and exterior cabinets, Dust ceiling fans/light fixtures, Clean interior windows Bathrooms: Detail clean tub/shower fixtures, Clean tub/shower drain, Wipe down tiled walls, Wipe down interior and exterior vanities/cabinets, Clean interior windows Bedrooms: Wipe down walls, Dust ceiling fans/light fixtures, Clean interior windows Common Areas: Vacuum upholstered furniture, Wipe down walls, Dust vents, Dust ceiling fans/light fixtures, Clean interior windows
  • What Is Included In A Move Out Or Move In Cleaning?
    A Move-In/Move-Out Cleaning includes: Everything in a standard cleaning and also includes: Kitchen: Clean oven interior, Clean fridge interior, Clean freezer interior, Wipe down interior and exterior cabinets, Dust ceiling fans/light fixtures, Clean interior windows Bathrooms: Detail clean tub/shower fixtures, Clean tub/shower drain, Wipe down tiled walls, Wipe down interior and exterior vanities/cabinets, Clean interior windows Bedrooms: Wipe down walls, Dust ceiling fans/light fixtures, Clean interior windows Common Areas: Vacuum upholstered furniture, Wipe down walls, Dust vents, Dust ceiling fans/light fixtures, Clean interior windows
  • Which Service Do You Recommend For First Time Clients?
    A deep cleaning is recommended for all first time cleaning by SeaGrape Cleaning. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard cleaning.
  • Cancellations And Refunds
    If you cancel before 48 hours you will receive a full refund to the payment information on file. If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. If you cancel within 24 hours, it is a non refundable full charge.
  • What Hours Are You Open?
    Our office hours are: Monday – Friday: 9am-5pm Our service hours are: Monday – Friday: 9am-9pm Saturday: 9am-9pm (By appointment only) Sunday: 9am-9pm (By appointment only)
  • Do You Work On Weekends?
    We do cleanings on weekend, however our office hours are Monday – Friday: 9am-9pm.
  • Is There A Rescheduling Fee?
    We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellations and Refunds FAQ for further information.
  • How Do I Update Billing?
    You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing, address of clean, and your current subscription. Alternatively, you can call (305) 209-1902 and we can take your new information over the phone or email/text you a link to enter the information.
  • What If I Want To Skip This Weeks Clean? Will I Still Be Charged?
    No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.
  • Do You Clean Any Outside Surfaces Of The Home?
    We do not. Our insurance only covers our cleaners inside your home.
  • What Day Is My Cleaning?
    Please view your account page, look under “Visits” to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it.
  • Will The Same Cleaner Come Every-Time?
    Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.
  • Do I Have To Be Home When The Cleaners Arrive Or Depart?
    You do not! However if it’s your first time signing up for a SeaGrape Cleaning, initial introductions always help develop the personable relationship with your home specialist.
  • Can I Trust Your Cleaners? Are They Background Checked?
    You sure can! With numerous 5 star reviews and climbing and our cleaners being federally and state wide background checked we vet the best, and get rid of the rest.
  • Is SeaGrape Cleaning Bonded And Insured?
    We are! We’re currently insured for up to $2M in general liability damage and bonded through Hiscox.
  • Does SeaGrape Cleaning Use Toxic Cleaners?
    In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.
  • Can I Leave A Key?
    Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.
  • Is Tipping Normal? If So How Much?
    Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your cleaning provider.
  • What If Something Breaks?
    This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
  • Do You Clean If People Smoke Indoors?
    We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaning providers.
  • What If The Cleaner Doesn’t Stay The Entire Time Or Finishes Early?
    If the cleaning provider has completed a job to your satisfaction they will leave. If a cleaner does happen to leave early without completing what was in the job description contact our offices immediately at (305) 209-1902
  • What If I’m Not Satisfied With My Cleaning After They Leave?
    If you are not happy with the service for any reason please call us immediately for further instructions. A re-scheduled cleaning must be made within 2 business days of the original appointment.
  • Am I Charged Upon Booking?
    Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.
  • Are Your Prices Negotiable?
    No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.
  • What If My Chosen Service Isn't Completed In Time?
    An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.
  • What If My Home Requires More Time Than What It Was Booked For?
    When you book online be sure to select the current level of cleanliness of your home under "How Dirty". This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.
  • Why Do I Need To Select The Level Of Cleanliness My Home Is In When I Book?
    We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through and any implementation of square footage into our rates. Be selecting 1 of 3 options we can ensure their will be enough time to clean your home.
  • What Can I Expect When I Add Organization To My Booking?
    Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.
  • How Do I Cancel My Account?
    Please head to the “account” page on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean. Alternatively, you can call us to cancel your account.
  • How Do I Determine The Answer To "How Often Do You Clean"?
    To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.

Cancellation, Refund & Price Adjustment Policy

24 Hours To Appointment

  • If canceled with 24 hours to appointment, it is a full charge. Non refundable.

  • Please understand your booking takes away from another customer who could have booked, so if cancelled same day its treated as a booking.

 

48 Hours Or Sooner

  • If cancelled with 48 hours or sooner, it is eligible for credit. This means it's a cleaning credit applied to your account that can be used whenever you please. There is no fee for rescheduling a booking.

 

Before Your 48 Hour Window

  • If you decide to cancel before the 48 hour window, you are eligible for an immediate full refund 🙂

 

Price Adjustment

  • Pricing is subject to change if the job details provided by the customer are inaccurate (such as number of rooms, size) or if the amount of work exceeds the estimated time as described per the booking description (if a 3 hour cleaning ends up being a 5 hour cleaning due to the job being dirtier than intended).

 

Refunds

  • If a customer is dissatisfied with the job after it is completed, we will have a team member come the location to review the issue. A partial or full refund will then be issued. If we deem that the job was completed as per the booking description, no refund will be issued.

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